Manage your customer service effortlessly

eresource’s web-based ERP Software in Nigeria and its e-mail alert capabilities have exploded onto the scene as mandatory business requirements. It has helped even the playing field to a point where the size of a company is far less apparent and in some cases unimportant.

eresource web-based ERP offers a great resource and network capability that allows to puts more product information and customer service information in the hands of customer. It is common that organizations continuously strive for increased sales performance, superior customer service and enhanced customer relationship management.

To achieve these objectives companies need to have ERP solutions that provide rapid access to centralized customer information. By having such a effective solution companies will be able to access detailed and up-to-date communication history to foster customer and prospect relationships, close sales and streamline all customer contact activities.

eresource ERP in Nigeria offers consistent and readily available customer and prospect data, allowing companies to manage pre-sales activities, perform automated sales processes, deliver consistent customer service, evaluate sales and service successes and identify trends, problems and opportunities.

Eresource ERP system in Nigeria has been  integrated with a strong and dynamic Customer Relationship Management (CRM) module that help your company understand your customer and their requirement better. More and above the module helps the company with many other features like activities, history, related contacts, addresses of your customers and their relations with your competitors. The flexible database structures enables whatever information your company would like to keep on your customer and maintains such information for your future reference.

CRM module in eresource ERP software in Nigeria also facilitates control and organization of entire sales process, from offer to invoice. It empowers your sales staff by providing details such as inventory status, estimated costs and delivery time, risk status, habits and special demands, and previous trades during offer stage. The CRM module also offers an effective customer complaint management tool which also includes repairs processing and document management.

Also Read – ERP for Engineering Companies

Benefits of CRM in eresource ERP in Nigeria

• Interaction with other areas of the system, gives you a ‘clear’ view of the customer.
• Maximising opportunities and retaining high value customers enhances revenue and profit.
• Provides value-added services enable you to stay ahead of your competitors.
• Improves product development and service delivery processes
• Prepare your personnel with in-depth knowledge of the customer’s needs
• Organizes the customer experience through quick problem resolution
• Easy re-run of customer information over and over again
• Successful customer interaction

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